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| ![Pinnacle Studio Ultimate Version 11 [OLD VERSION]](http://ecx.images-amazon.com/images/I/51lS188AAVL._SL160_.jpg)
 enlarge | From: Pinnacle Systems
Category: Software
List Price: $129.99
Buy New: $89.88
You Save: $40.11 (31%)
New (7) Used (4) from $69.99
Avg. Customer Rating:  103 reviews
Sales Rank: 1376
Format: Cd-rom
Platforms: Windows Xp, Windows Vista
Media: CD-ROM
Autographed: No
Memorabilia: No
Batteries Included: No
Operating System: Windows XP
Shipping Weight (lbs): 2.4
Dimensions (in): 9.5 x 7.9 x 3
MPN: 8210-10056-51
Model: 82101005651
UPC: 613570221296
EAN: 0613570221296
ASIN: B000PS6QY6
Release Date: May 10, 2007
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Condition: Brand new in sealed box!
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| Customer Reviews:
 You're on your own June 14, 2007
40 out of 42 found this review helpful
I bought Pinnacle Studio 11 because I needed a way to edit video from my new AVCHD camcorder. I've used Pinncale 10 in the past, but I far prefer Adobe Premiere. (Pinnacle's support for Vista with Studio 10 consists of releasing betas every couple months which time out, requiring you to download the next beta.)
After installing Studio 11, I got error messages about the Adorage plug-in. I called Pinnacle "support" and waited on hold for 52 minutes before a barely-understandable person told me to uninstall and reinstall. I said I just wanted to disable the plugin, but they told me there was no way to do so. I pointed out that their own discussion forum had postings on how to do so -- which I found while waiting on hold -- but they didn't know how and said I might corrupt my installation. I pointed out that this would only require me to uninstall and reinstall, which was what they wanted me to do anyway.
The product works, more or less, but I'm not a fan of the interface. Premiere is much more intuitive. (No, I'm not an Adobe shill.) Also, most of the transitions have a little treasure chest icon meaning you have to pay more for them. I wish I could turn them off and just focus on what I've already paid for.
Bottom line: if you want to edit AVCHD, Pinnacle is pretty much your only option for now. But don't expect support; you won't get any.
 DO NOT BUY THIS SOFTWARE!!! Terrible software and even worse customer service. June 13, 2007
32 out of 36 found this review helpful
I've purchased Pinnacle studio software several times in the past, so I recently bought the newest version of Pinnacle Studio to do import movies from my mini-DVD camcorder and then burn them back to a full-size DVD. Nothing too fancy. The software imported as expected, but it froze 1/10 of the way through burning the simple movie to a regular DVD. I did no editing to the movie, and it was only 3 minutes of video. I reinstalled the software twice on two different machines, all to no avail. I invested 4 hours of my time trying to get the buggy software to work on my machine (a new Dell w/XP Pro), and finally decided to just return the software. Because I made the mistake of buying this directly from Pinnacle instead of my normal habit of buying from Amazon, I had to go through Pinnacle customer support to process the return. Several calls (with long hold times, of course) with technical support later, I was promised several times that a more senior technical support technician would contact me to determine whether or not a return was merited, despite the fact that the Level 1 support technicians could not solve the problem. I never received a call. Finally, 2 months after I purchased the software, I got fed up and insisted on speaking to a manager in the customer support division. They gave me a long story about how I had to wait for technical support to get back to me.
At this point, Pinnacle sold me software that did not work as advertised and has essentially made it unreasonably difficult to return the faulty product. I'm terribly disappointed in the horrible product that Pinnacle delivered and the horrific lack of respect they've shown me as a customer. I will not buy Pinnacle software again, and I highly recommend Amazon customers stay away from this software as well.
Won't Even Install; Corrupted my Laptop-Stay Away from Pinnacle June 13, 2007
18 out of 19 found this review helpful
Pinnacle does not stand by its products or customers and this software is a nightmare. I got a new Dell Windows Vista laptop 3 months ago and loaded Pinnacle Studio 11 Ultimate. The installation kept crashing, something was wrong and my laptop stopped accepting Windows updates the same day that this happened. I spoke to Pinnacle support (if you want to call it that) for 12 days in a row, was transferred around so many times; representatives promised to call back and they did not-I even had to file a complaint with the Better Business Bureau to get them to call me. When they did call me they still could not fix the problem and refused to provide any kind of satisfactory resolution.
Finally I returned the item for a refund but I still had to reformat my laptop to fix the problems caused by the damaged software. And you can imagine the time it took me to reformat...Never again.
 Great Software June 9, 2007
8 out of 10 found this review helpful
Studio Ultimate is a very complete video editing package and based on my research the only one which comes with a green screen included. I jumped from version 9 to 11 and had no issues adapting to the new interface and the features. The Movingpicture plug-in works great although the documentation on this is poor. I did buy this for my Sony HDV camera and am impressed that Studio edits HD with such ease. Love the fact that I can go to HD DVD without having to buy an expensive burner or media. Checked the support site and they have an 11.1 beta out which offers the same burning capabilities for AVCHD and blueray players. One note: always check the Pinnacle site for patches and updates! Conclusion, I am very happy with this purchase and haven't had any issues.
 Studio 11 Clarifications June 8, 2007
8 out of 12 found this review helpful
I'm the product manager for Studio here at Pinnacle. I'd like to respectfully clarify some comments in the below posts concerning Studio 11.
1) Studio Plus 11 (and Studio Ultimate 11) support HD editing in both HDV1,2 and AVCHD
2) Studio Plus 11 currently outputs to the HD DVD format on standard discs to be played in HD DVD players.
3) There is currently a beta update on our site to allow users to burn AVCHD discs which can be played on Bluray players. This update will shortly be available as a release version update.
4) While I can't speak to any one individual's experience, we at Pinnacle have come to receive numerous points of feedback that Studio 11 is a very solid editing application - as also mentioned in a recent PC Magazine review.
Gary, "Software Junky" and Nelson,
Please do contact our customer care. They will be more than happy to get to the bottom of any issues you encounter. As our tech support manager mentioned in their comment to "Software Junkie", our e-mail turn-around times are clocking at 12.7 hours at the moment. Or, you may call Pinnacle and ask for Studio product management at: 650-526-1600
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